FAQ

Due to the nature of our product, personalised wooden keepsake gifts, we get asked lots of questions all the time, so below details some of our Frequently Asked Questions. If these don't answer your question, please do not hesitate to contact us, we are more than happy to help!

How long does this item take to arrive?

We dispatch items 3 times a week, Mondays, Tuesdays and Thursdays, all items placed up until 12o'clock on that day will go unless there is a reason for details (images have been sent, address is wrong etc). You item should arrive within 1-2 working days of your order being dispatched, for UK address and 7-10 working days after dispatch for the Rest of the World.
For example: Say you ordered on Saturday, your item will be processed and made on Monday as well as being dispatched that day too. It should then be with you by Wednesday.

COVID-19 UPDATE: Please allow up to 5 working days after dispatch for your item to arrive. Thank you for your patience and understanding. 

Can I get the item faster? 

We will do our best to dispatch items as fast as possible, if you need something urgently please contact us BEFORE ordering and we can let you know if it is possible. 

Do you ship internationally?

YES! We ship all over the world. Postage will be added onto your order during checkout for international orders. We send all international orders tracked. 

Does this item come fully assembled?

Yes! Unless specifically mentioned otherwise. Currently all of our items come pre-assembled and will arrive as the image shows. 

How do I send the image(s) to you?

Please send all images via email, AFTER PURCHASING, quoting your order number so we can match it up. If they are required to be in a certain order, please rename your images: Image 1, Image 2 etc. The email address is: hello@lovegemmaandco.com

Can I make it personalised to a specific person and not the person advertised? 

Of course! All our products are completely personalised and can say anything you wish on them, you're not limited in anyway.

Can I get this for a different event or gender that you advertise it for?

Again, of course, most of our products are only event or gender specific for SEO purposes so can be changed to fit your exact needs. This means they are great for those hard-to-buy-for people in your life!

Do your vinyl products actually play music?

No, unfortunately not, this product is just a keepsake!

Is there a character limit for your products?

Most of the time no, but if you have a specific request please get in touch and we can double check for you. 

Can I get something bespoke? (E.g. colour change or font change)

Yes of course, just drop us an email with what you require and we can discuss ideas!

Do you accept bulk or corporate orders?

We LOVE making bulk or corporate orders, so yes of course! Please email us first though so we can make sure everything is available for you and we can process it in time for you. 

Do you offer gift wrap?

Unfortunately we cannot offer gift wrap on products.